Privacy Policy

Last updated: 2024 October 20

At Sustained Nutrition (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and disclose information when you visit or make a purchase from www.sustainednutrition.com (the “Site”).

1. Information We Collect

When you visit the Site, we collect the following types of information:

A. Personal Information

Personal information is any information that can be used to identify you directly or indirectly. We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and shipping/billing address.
• Account Information: Username, password, and account preferences.
• Payment Information: Credit card or payment method details when you make a purchase.
• Order Information: Information related to your orders, such as items purchased, delivery preferences, and subscription plans.

B. Non-Personal Information

We may collect non-personal information that does not directly identify you, such as:

• Device Information: IP address, browser type, operating system, and browsing habits.
• Usage Data: Pages visited, links clicked, time spent on the Site, and referral source.

2. How We Collect Information

We collect information in the following ways:

A. Information You Provide

We collect information you provide when you:

• Create an account.
• Place an order or subscribe to our services.
• Contact us via email, phone, or through the Site.
• Participate in promotions, surveys, or other interactions.

B. Automatic Data Collection

We automatically collect certain information when you visit the Site, including:

• Cookies: We use cookies and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.
• Web Beacons: "Web beacons" help us understand user engagement on our Site by tracking whether our users have interacted with specific elements. We use this to figure out which features on our site don't get used, so we can improve them or remove them so there's room for the features that provide real value to our customers.

Read our full cookie policy here.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process your orders, manage subscriptions, and deliver products to you.
• Payment Processing: To process payments securely and issue refunds when necessary.
• Account Management: To create and manage your account, including preferences and settings.
• Customer Support: To respond to inquiries, provide support, and resolve issues.
• Marketing and Promotions: To send promotional materials, newsletters, and special offers (you can opt-out at any time).
• Site Improvement: To improve our Site’s functionality, user experience, and content based on how users interact with the Site.
• Compliance: To comply with applicable laws, regulations, and legal obligations.

We use this information to respond to your inquiries, provide support, and resolve issues. Without this information, we could not provide service or function as a business without a brick-and-mortar shop location.

4. How We Share Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party service providers who help us with operations such as payment processing, order fulfillment, customer service, and marketing. These service providers are authorized to use your information only as necessary to perform their services.
• Business Transfers: In the event of a merger, acquisition, or sale of the business itself or its assets, your information may be transferred as part of the transaction so that we may continue to operate the business as originally established without interruption.
• Legal Obligations: We may disclose your information if required to do so by law, or if we believe such disclosure is necessary to comply with legal processes, protect our rights, or enforce our Terms of Use.

5. Your Privacy Rights

You have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct or update inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in the emails we send you.
• Data Portability: You can request a copy of your data in a commonly used format.

To exercise any of these rights, please contact us at [Insert Email Address].

6. Data Security

We take the security of your personal information seriously. We use industry-standard encryption and secure storage methods to protect your data. However, no system can guarantee complete security, and we cannot ensure or warrant the security of your data transmitted to our Site.

7. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This may include retaining your information for as long as your account is active or as needed to provide you with services.

8. Children's Privacy

Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided personal information on our Site, please contact us, and we will take steps to delete such information.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. Please review the privacy policies of those third-party websites before providing your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the “Last Updated” date. Please review this Privacy Policy periodically for updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Sustained Nutrition
team@sustainednutrition.com