Terms of Service

Sustained Nutrition
Last updated: January 4, 2025

The Sustained Nutrition messaging service (the "Service") includes SMS/text messaging, email communications, and access to our online storefront. The Service is operated by Sustained Nutrition ("Sustained Nutrition," "we," or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Terms of Service"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Terms of Service at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

1. Consent to Communications

By consenting to Sustained Nutrition's messaging service, you agree to receive recurring communications from and on behalf of Sustained Nutrition through your provided contact methods, including but not limited to SMS/text messages and email. These communications may include:

• Service-Related Messages: Updates, alerts, and information such as order updates, account alerts, and customer support notifications.
• Promotional Messages: Marketing offers, promotions, newsletters, and cart reminders.

You understand that you do not have to sign up for the Service to make any purchases, and your consent is not a condition of any purchase with Sustained Nutrition. Your participation is completely voluntary.

2. Message Frequency and Charges

We do not charge for the Service, but you are responsible for all charges and fees associated with receiving messages. Message and data rates may apply for SMS/text messages, and your wireless provider may impose fees for text messaging. Email communications are provided at no additional cost from us, though data usage may apply based on your internet or data provider.

Message frequency varies based on your interaction with the Service. Check your mobile plan and contact your wireless provider for details about text message charges.

3. How to Opt Out

You may opt out of the Service at any time:

• SMS/Text Messages: Text the single keyword command STOP to [insert your sending number]. You will receive a one-time confirmation message, and no further messages will be sent unless initiated by you.
• Email Communications: Click the unsubscribe link provided in any promotional email to cancel email communications. For service-related emails, you may need to contact us directly at team@sustainednutrition.com.

If you have subscribed to other Sustained Nutrition communication programs, you must opt out separately from each program.

4. Service Support

For assistance with the Service:

• Text HELP to [insert your sending number] for SMS support.
• Email us at team@sustainednutrition.com for any support inquiries regarding both SMS and email services.

5. Changes to Communication Channels

We may change any short code, telephone number, or email address we use to operate the Service at any time. We will notify you of such changes when applicable. You acknowledge that messages sent to a previously used short code, telephone number, or email address may not be received by us, and we will not be responsible for honoring requests sent to outdated contact points.

6. Supported Carriers and Liability

The wireless carriers supported by the SMS Service are not liable for delayed or undelivered messages. You agree to provide us with accurate and valid contact information. If you change your mobile number or email address, you must notify us by updating your account information.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

7. Online Storefront Terms of Use

Our online storefront allows users to purchase health food prep subscriptions and one-time meal purchases for delivery to their homes. By using our online storefront, you agree to the following terms:

A. User Accounts

To place an order through our online storefront, you may need to create a user account. When creating an account, you agree to:

• Provide accurate and complete information during the registration process.
• Keep your account credentials confidential and secure.
• Notify us immediately if you suspect unauthorized use of your account.

You are responsible for all activities that occur under your account. Sustained Nutrition is not liable for any unauthorized access or use of your account.

B. Dietary Preferences and Delivery Instructions

Our online storefront allows you to select dietary preferences and provide delivery instructions. It is your responsibility to ensure that the preferences and instructions you provide are accurate and up to date. Sustained Nutrition is not responsible for any issues that arise from incorrect or incomplete information provided by you.

C. Subscription Services

We offer subscription services for meal deliveries. By signing up for a subscription, you agree to recurring charges as specified at the time of purchase. You can manage your subscription settings, including pausing or canceling your subscription, through your account.

If you wish to cancel your subscription, you must do so before your next billing cycle to avoid being charged for the upcoming period. Cancellations made after a billing cycle has started will apply to the next billing period.

D. Payment and Billing

By providing payment information, you authorize Sustained Nutrition to charge your selected payment method for purchases made through our online storefront. You agree to keep your payment information up to date.

We reserve the right to cancel or suspend your order if your payment cannot be processed. All prices listed on our website are subject to change without notice. Sales tax and delivery fees may apply based on your location.

E. Delivery Terms

We deliver meals to specified addresses within our service area. It is your responsibility to provide a valid and accurate delivery address. We will not be responsible for failed deliveries due to incorrect addresses or delivery instructions.

Delivery windows are provided as estimates and are subject to change due to unforeseen circumstances. We will do our best to notify you of any significant delays.

F. Refunds and Cancellations

Refunds for subscription services and one-time purchases are subject to our refund policy, which is available on our website. You may request a refund or cancellation by contacting our customer support team at team@sustainednutrition.com.

G. Prohibited Activities

When using our online storefront, you agree not to:

• Use the website for any illegal or unauthorized purpose.
• Interfere with or disrupt the security or performance of our website.
• Upload or transmit any harmful or malicious content.

Violations of these terms may result in the suspension or termination of your account.

8. Privacy Policy

We respect your right to privacy. To see how we collect, use, and protect your personal information, please refer to our Privacy Policy.

9. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

Sustained Nutrition
team@sustainednutrition.com